NASHVILLE, TN – Global Maintenance Manager ($85k+/yr. based on exp)
Job Description
Position Summary
BindTech is seeking a Global Maintenance Manager to lead maintenance operations across all BindTech and PSSC facilities. This is a leadership role, not a senior technician role. Its purpose is to make nine geographically separated locations operate from one set of standards, one system of record, and one reliable stream of information to executive leadership.
The operating reality of this role is distinctive: with roughly ten maintenance personnel spread across nine locations, most sites are supported by a single person. That structure means the value of this role does not come from supervising a large team. It comes from giving thinly staffed sites leverage they cannot generate on their own — shared standards, consolidated vendor buying power, coverage when a site’s only technician is unavailable, a common maintenance information system, and an escalation path that reaches the executive team quickly.
Scope of the Role
- Covers maintenance operations at all BindTech and PSSC facilities — this is a cross-company role spanning both sides of the business.
- Nine locations total, with approximately ten maintenance personnel across the network.
- Site maintenance personnel look to this role for maintenance standards, practices, and priorities, while day-to-day site execution is coordinated in partnership with site leadership.
- Because PSSC’s fulfillment operations differ from BindTech’s, the role requires building working fluency in both operating environments rather than applying a single template.
Key Responsibilities
Cross-Site Leadership & Standards
- Establish and enforce consistent maintenance standards, preventive maintenance schedules, and safety practices across all nine locations, in both the BindTech and PSSC environments.
- Maintain a recurring, in-person site visit and audit cadence at every facility — verifying conditions firsthand rather than relying on site-level reporting alone. This is a defined obligation of the role, not a discretionary activity.
- Carry practices that work at one site across the rest of the network, so that improvements are not trapped where they originated.
- Build direct working relationships with each site’s maintenance personnel and site leadership, sustained by regular presence rather than periodic contact.
Maintenance Information System (CMMS / MIS) Ownership
- Take ownership of the maintenance information system (CMMS) decision. A requirements assessment, vendor shortlist, and recommendation will be prepared in advance of this hire; this role reviews that work, ratifies or revises the recommendation, and owns the final selection.
- Assess the existing Fixx deployment in Phoenix — including its known gaps — and determine what role, if any, it plays in the global solution.
- Lead implementation across all nine locations, including data standards, migration, and training.
- Serve as the ongoing system owner, accountable for adoption, data integrity, and the accuracy of everything reported out of it.
Reporting & Executive Visibility
- Own a structured, recurring reporting cadence to the COO covering facility health, safety incidents, preventive maintenance compliance, open work, and emerging risks — delivered on schedule without prompting.
- Ensure reported figures are accurate and traceable to the system of record rather than assembled from informal summaries.
- Escalate issues requiring executive attention early and directly. Leadership should learn about facility problems from this role first, not from the field after the fact.
- Present maintenance performance and capital needs to the executive team in terms that support business decisions.
Team & Operational Leadership
- Coach and develop maintenance personnel across the network, and build a coverage model so that no location depends on a single individual being present.
- Drive the shift from reactive, breakdown-driven work toward planned preventive maintenance.
- Consolidate vendor and contractor relationships across all nine locations to gain pricing and service leverage and hold vendors accountable to performance standards.
- Ensure compliance with applicable safety regulations and internal policies at every location.
What Each Site Gets from This Role
This role exists to serve the facilities, not to add a layer of oversight above them. Each location can expect the following commitments:
- On-site presence: every facility visited in person on a recurring schedule, with a written visit summary shared with site leadership.
- Coverage protection: a documented plan for maintenance coverage when a site’s technician is on leave, out unexpectedly, or departs — so no location is left without support.
- Vendor leverage: consolidated negotiation and contract management across all nine locations, replacing site-by-site pricing with network-wide buying power.
- Capital and major repair support: help building, justifying, and sequencing capital requests and major repair plans, so sites are not making that case alone.
- One system instead of spreadsheets: a common maintenance information system, so sites stop maintaining their own separate tracking.
- Responsiveness and escalation: prompt acknowledgment of issues raised by a site, and a direct escalation path to the COO when a decision or funding is needed.
- Knowledge transfer: solutions developed at one location made available to the others, so each site benefits from the network’s collective experience.
Required Qualifications
- 5+ years of progressive leadership experience in industrial, facilities, or maintenance operations.
- Demonstrated ability to build and enforce standardized processes across a team or organization — with specific examples of standards that were adopted and sustained.
- Track record of proactive, reliable reporting to senior leadership, including examples of surfacing problems early rather than after they escalated.
- Ability to influence and align people who do not report directly to them, across separate locations and business units.
- Willingness and ability to travel regularly (25–50%) to facilities as a core, non-negotiable part of the role.
- Strong verbal and written communication skills, with comfort presenting facility and maintenance performance to an executive audience.
Preferred Qualifications
- Experience managing maintenance operations across multiple sites or facilities.
- Experience selecting, implementing, or administering a CMMS or maintenance information system.
- Exposure to both manufacturing/industrial and fulfillment/distribution operating environments.
- Certified Maintenance & Reliability Professional (CMRP) or equivalent credential.
- OSHA 30 certification or equivalent safety credential.
First-Year Success Measures
- A maintenance information system (CMMS) has been selected, implemented, and adopted across all nine locations.
- Every facility has been visited and audited in person on the established recurring cadence, with documented visit reports.
- The COO receives accurate, on-schedule reporting, with no facility issues reaching leadership as a surprise.
- A documented coverage plan exists for every location, eliminating single-person dependency.
- BindTech and PSSC sites operate against a shared set of maintenance standards.
- Site leadership across the network reports that the role is delivering the commitments listed above.
Reporting Structure & Authority
This role reports directly to the Chief Operating Officer. It does carry direct budget ownership and partners with site, operations, and finance leadership on maintenance spend, vendor selection, and capital planning.
The role sets maintenance standards, preventive maintenance schedules, and the system of record used across the network. Site leadership retains authority over day-to-day operational priorities at their location. Where the two are in tension, the expectation is resolution in partnership, with escalation to the COO when needed.
